Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2b2v

Hello at 8020REI! We’re excited to welcome a Customer Success Manager to our innovative team in LATAM.

8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and advanced analytics to identify homeowners likely to sell at a discount plus a proven strategy to maximize our client’s ROI. As part of our network, we also operate alongside three sister companies: DMForce, 8020Recruit, and 8020CRM, each contributing specialized services to the real estate sector.

Core Values at 8020REI:

- Lead with Innovation: We constantly seek innovative solutions to improve our services and operations.
- We’ve Got Your Back: Our dedication to surpassing expectations ensures we deliver outstanding support and forge lasting partnerships.
- Our Word is Our Bond: We maintain a foundation of integrity, fulfilling promises and upholding transparency.
- We are Limitless: Our culture encourages continuous personal and professional growth, empowering each team member to excel.
- Bring Your A-Game: We believe in prioritizing wellness and family, enabling our team to perform at their best for our clients and each other.

Job Summary:

As a Customer Success Manager (CSM), you will serve as a strategic partner to a portfolio of high-value clients,



leveraging strategic thinking to architect success roadmaps that drive measurable business outcomes and revenue expansion. This role demands exceptional relationship management to build a trusted advisor status, while using persuasive communication to influence stakeholders and position our solutions as mission-critical enablers. You will analyze client objectives, competitive landscapes, and usage patterns to identify proactive growth opportunities, quantify ROI, and orchestrate cross-functional resources to deliver transformative outcomes that maximize long-term retention.

You will not just manage accounts; you will be responsible for delivering clear, strategic, and tactical recommendations to sophisticated clients, often with decades of industry experience. Your success will be measured by your ability to increase customer value and improve retention rates across your portfolio. You will also oversee a dedicated mini-team of analysts to ensure swift and effective resolution of all client requests and tickets.

Key Responsibilities:

- Strategic Client Management & Growth: Proactively manage and nurture a portfolio of high-value clients, consistently delivering strategic and tactical recommendations that drive their business growth and strengthen their competitive advantage.
- Persuasive Client Engagement: Schedule and lead quarterly business reviews (QBRs) and monthly strategic performance calls, proactively identifying issues before they escal

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2b2v

📌 Customer Success Manager Customer Success · Bogotá, Medellín, Buenos Aires ·
🏢 8020Rei
📍 Buenos Aires