Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q23w6

**Motorola Solutions values your privacy** .* Manage and/or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator;* Support of update of system ‘as built’ documentation* Provide local support to the customer (in some cases 24/7 on call Service support);* Perform Preventive and Corrective Maintenance to customer systems under support contract* Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advices and review as well as technical documentation as per the Contract requirements* Provides technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions.* Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management.* Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing.* Work with product groups to ensure equipment is available to meet project timescale.* Provide technical support during all project phases* Support SW / HW upgrades* Attending customer meetings, status updates, project reporting etc.* Manage,



supervise and audit subcontractors providing supplemental support services .* Technical CSM support* Leadership for all technical aspects for the implementation phase of the project.* Manage skills transfer from the design team to the implementation team.* Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting network equipment problems.* Management and development of the local FE team.* Ensure that the project team and the stakeholders are kept up to date with the progress on the project.* Be the escalation point for the implementation FEs for the raising of issues with the deployment, and escalate these to the relevant parties for resolution. These will need to be tracked from opening to closure;* Self-motivated and able to maintain team focus in a pressured environment.* Coordinate the interface between design and implementation.* Maintain the records related to technical aspects of the work carried out in the sites.* Interface, communicate,



and coordinate the sub-contractor on project deployment best practices.* Ensure the project is delivered to the desired quality standard.* Perform preventative and corrective maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.* Provide direct local support for customers under support service contracts.* Maintaining an excellent working knowledge of all public safety applications, solutions and services as well as emerging trends within the industry.* Proactive approach to knowledge sharing and supporting colleagues to enhance both individual and group competencies.* Do it right the first time, work effectively.* Bachelor's degree in Engineering (Telecommunications, Electrical, or Electronics) required; candidates who are within one year of graduation will also be considered.* 3+ years of experience in the telecommunications field, IT is a plus.* Intermediate English communication skills (both verbal and written).* Proactive attitude in customer service, with strong focus on satisfying customers’ needs.* Availability to travel domestically, and internationally when exceptionally required.* Autonomy and Empowerment to take increasing responsibilities.* Driver license.* ITIL certification.* Knowledge on Networking* Knowledge on Server Management (ESXi, Vsphere, Linux KVM, qemu)* Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).* Cross-cultural and cross-language working experience in teams comprising people from different countries.* Field engineering experience with Motorola Solutions portfolio, including customer management experience.* Comfortability with learning about new products and the service portion related to them. #J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q23w6

📌 Customer Support & Field Engineer (Buenos Aires)
🏢 Motorola Solutions
📍 Buenos Aires