Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q215h

Key Responsibilities

- Manage and deliver a stable support service reducing the escalation volume in the region
- Keep level of a positive IT service survey higher than 90%
- Maintain the level of aged incidents affecting the business lower than 9%

Tasks

- Act to collaborate and lead initiatives/projects as part of the business demand
- Accountable for the adherence of integral processes in the region
- Ensure the organization needs are aligned with security policies and processes implemented
- Lead & develop Regional IT Demand & Operations team as a global service organization
- Accountable for major incident coordination, involving all necessary teams to solve the situation
- Optimize costs, services scope and quality of day‑to‑day operations and projects
- Ensure compliance on the region of global IT processes and user policies
- Constant service review for cost optimization
- Minimize impact to the organization and ensure change management processes are followed
- Reduce exposure to IT‑related risks, information assets and technologies
- Ownership of multidisciplinary IT projects management
- Develop our people and partnership with external providers
- Keep alignment between 1st and 2nd level support processes with all IT functions
- Encourage and promote security awareness for all employees

Requirements

- A person with positive energy to contribute to the business results using technology




- Well‑rounded multidisciplinary expert knowledge with specialization in all aspects of IT and a strong financial background
- International functional and operational expertise in IT Infrastructure and support operations
- Excellent understanding of Business Processes
- Experience with gap analysis, understanding and documentation
- Experience managing IT projects in industry is a plus
- Must be committed to providing the highest level of customer service possible
- Superior organizational skills with ability to prioritize workload
- Understanding and experience working with ITIL foundation methodology and metrics
- Ability to act as an onsite single point of contact, hands‑on oriented
- Must have demonstrated project management abilities
- Passion, commitment and taking ownership
- Proactive, pragmatic business partner with hands‑on “can do” approach
- Great service attitude and communication to support IT project and delivery execution
- Analytical, conceptual problem‑solving mindset
- Experience with quality assurance and support with multiple levels of external vendors
- Excellent verbal and written communication skills and strong problem‑solving skills
- PMP and/or ITIL Certification (desirable)
- Advanced English (requirement)
- Must be willing to travel up to 20% of the time
- 3 to 6 years experience within IT Operations

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q215h

📌 Regional D&O Specialist, Americas (Lomas de Zamora)
🏢 Pacifica Continental
📍 Lomas de Zamora