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Service Support SpecialistAs a Service Support Specialist, you will monitor live casino play, correct user and technical errors, ensure tables are operational, document errors in real time, and escalates issues as required.Location:On-site at Canning, Ezeiza, Shopping Las ToscasSchedule:Weekly rotating schedule – three shift rotation with mornings (6:*****:00), afternoons (14:*****:00), and nights (22:00-6:00).Key ResponsibilitiesEnsuring that all tables are operational without interruptionsIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reasonIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityResolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the gameMonitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing,logging, and escalating all alerts as necessaryWork with internal systems (JIRA, TTS, WIKI,



etc.)Recording all events related to major incidents in TTS and producing post resolution incident reportsManage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all productsTrain, mentor, and coach team members to help them achieve best resultsPerforming other duties, as asked by the direct manager, which are related to this position, and which meet the qualificationsQualificationsStrong organizational skillsRequired IT knowledgeStrong written and verbal communication skills in both English and SpanishAn ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authoritiesStrong teamwork skills followed by a professionalAn ability to maintain strict confidentialityAn ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the teamAble to resolve interpersonal and interdepartmental issuesExperience in similar requiredEVO experience will be considered an assetBenefitsCompetitive CompensationCareer Growth OpportunitiesOpportunity to work as part of a Integral leader in online gaming#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1ujo

📌 Service Support Specialist (On-Site Canning, Ezeiza) (Buenos Aires)
🏢 Evolution
📍 Buenos Aires