Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1ufl

DescriptionThis role is accountable for providing1 st level supportfor internal Moneris end users related to desktop and mobile technologies and standard corporate desktop applications. In this role, you will ensure timely response and resolution to incidents and provide How To support.ResponsibilitiesAccountable for triaging and troubleshooting of moderate to complex level 1 incidents and problems generated by phone, self-service, and email along with resolution/root cause within service target timelinesResponsible for providing guidance and training to other members of the 1 st level support Service Desk team related to incidents and How Tos ensuring ongoing transfer of knowledge to support a high level of first call resolutionResponsible for contributing to our Knowledge Base by developing content monthly that would be beneficial as self-service articles to drive use of the Knowledge Base by end users and reduce inbound calls to the Service DeskMaintains an understanding of standard applications supported by the End User Services teamRequirementsAdvanced EnglishFluent French3+ years of equivalent work experience in technical support or a people management roleExperience with end-user technologies, including: Desktops, laptops, and mobile devices,



Meeting room technologyOperating systems: Windows, MacOS, iOSExperience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues.Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-usersExperience managing users, access, and MFA in Azure Active Directory (Entra ID)Experience supporting and managing Windows and MacOS devices through Microsoft IntuneExperience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewallsMCP WIN 10 certificationAzure experienceUnderstanding of ITIL processes and call tracking systems (e.G., ServiceNow)Highly proficient in verbal and written communication, with the ability to interact with all levels of the organizationService Desk Team:After-hoursOn-Call supportfrom7 PM to 7 AMBenefitsFully remote work arrangement as a contractorCompetitive salary in USDPTO days per year100% company-covered international certificationsAccess to coworking spacesEnglish classesEngaging team-building activitiesPersonalized giftsWelcome kitReferral program

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1ufl

📌 Service Desk Analyst (Buenos Aires)
🏢 Pearster
📍 Buenos Aires