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**Job Description**:

- Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs._

**About this role**

**What You’ll Do**:

- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence.
- Work is reviewed periodically by Supervisor or Team Lead.

**Who you are**:

- High school education or equivalent.
- Typically requires 1 year general experience, or equivalent combination of experience and college level education.

**_ Knowledge and Skills: _**
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support,



e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
- ** Spanish, Portuguese and English.**

**Shift**:00:00hs - 9:00hs.
- Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship._

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1rvs

📌 Help Desk Support (Trilingual: Spanish, Portuguese and English) (Buenos Aires)
🏢 DXC Technology
📍 Buenos Aires