Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1rsa

**We are looking for a Customer Service Representative that will handle the following**:
**Customer Service**
- Track and trace
- ETA/cut off confirmation
- e-COM queries
- Resending documents (A/N, draft, invoice, others)
- Customer notifications
- Identify clients’ claims and disappointments as an improvement opportunity.
- Make sure to handle internal queries on time in order not to delay answers to clients.

**Bookings**
- Bookings creation, amendment and cancellation
- Main BL update according to Schedule
- Business errors handling
- Monitor daily booking requests and confirmation within SLA (2hs)
- Monitor Hive system and escalate to CSM any issue affecting bookings confirmation on time
- To be in close contact with clients, especially when booking confirmation depends on allocation/equipment
- To handle booking/SI survey recovery

**External Interfaces**
- Coordination of booking list with Terminals




- Coordination of priorities on loading restrictions with Cargo Flow Manager/Sales Manager
- Identify new clients´ request as an opportunity to know the needs and offer a personalized service as part of the retention policy

**Internal Interfaces**
- Handle communication with Documentation Team, Financial Dept, Sales, Operations and Equipment before answering to clients
- Propose solutions to problems and bottle neck measuring clients´ special needs
- Having regular coordination meetings with all relevant departments.
- Monitor Auto Freight to avoid MC and delays on collection process.

**Requirements**:

- Academic education. Foreign Trade
- Working experience in a general company / Shipping industry-advantage.
- Proficient in MS office, Excel in particular.
- High control of English language (Speaking, reading and writing)

Function:
Countries & Business Development

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1rsa

📌 Customer Service Representative (Buenos Aires)
🏢 Zim
📍 Buenos Aires