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As a member of our Knowledge Management team, you'll play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.

On a daily basis, this position will have to:

- Ensure Best Practices for self-help content creation are being followed to maintain and improve the overall quality of our knowledge base
- Ensure health and relevancy of the content based on data analytics
- Address feedback on a timely manner
- Collaborate with stakeholders for Content creation and certification
- Participate in weekly meetings, work in an Agile environment
- Create and upgrade written and visual content to ensure the information is engaging and clear to the audience

This role requires a wide variety of strengths and capabilities, including:

- BS/BA degree or equivalent experience
- A strong background of Knowledge Management applied to a Technical environment, flawless written and verbal communication skills as well as a can-do attitude
- Experience working in an Agile environment to execute improvements through Jira
- Ability to create quick, concise and high-quality written and visual content
- Proficiency to manage projects and perform data analytics to measure results (in apps such as ServiceNow, Tableau or Qualtrics)
- Ability to work collaboratively with global teams and develop meaningful relationships to achieve common goals and maintain a company standard of excellence
- Ability to identify grey areas,



create content that will capture the output and deliver strategic solutions to clients
- Genuine interest in continuous feedback, learning, and growth opportunities
- Strong analytical and problem resolution skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1qtm

📌 UX Writer Knowledge Management (Buenos Aires)
🏢 JPMorgan Chase Bank, N.A.
📍 Buenos Aires