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Job DescriptionThe Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions.
This individual also documents errors as they occur in real time and escalates issues as required.Location: On-Site at Moreno, Buenos AiresSchedule: This position requires working a weekly rotating schedule.
We have a three-shift rotation with mornings (6:*******:00), afternoons (14:*******:00), and nights (22:00 - 6:00).
Key Responsibilities:Ensuring that all tables are operational without interruptionsIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reasonIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityResolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the gameMonitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessaryWork with internal systems (JIRA, TTS, WIKI, etc.)Recording all events related to major incidents in TTS and producing post resolution incident reportsManage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all productsTrain, mentor, and coach team members to help them achieve best resultsPerforming other duties, as asked by the direct manager, which are related to this position,



and which meet the qualificationsQualificationsStrong organizational skillsRequired IT knowledgeStrong written and verbal communication skills in both English and SpanishAn ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authoritiesStrong teamwork skills followed by a professionalAn ability to maintain strict confidentialityAn ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the teamAble to resolve interpersonal and interdepartmental issuesExperience in similar requiredEVO experience will be considered an assetAdditional InformationThis position is an excellent opportunity to join the team at Evolution, a fast-growing company.
We also offer:Competitive salaryFull training and growth opportunitiesProfessional and personal development – for the right person, there is the possibility to take on greater responsibilities within the roleEvolution is a market-leading developer and provider of products and services for online casino entertainment.
Our excellence is driven by more than 22,000 EVOlutioneers across over 30 markets worldwide, working in product innovation, software development, IT solutions, game presentation, and business support.
Evolution's dynamic and creative environment offers a unique opportunity for personal and professional growth.Our integrated business-to-business (B2B) solutions ensure that our clients can always deliver an unmatched online entertainment experience to their players worldwide.
We are proud to remain an award-winning digital powerhouse in entertainment products and services, with an ever-expanding portfolio of brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.Evolution is a Swedish company founded in **** and listed on Nasdaq Nordic (EVO).

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1lq3

📌 Service Support Specialist (On-Site Moreno) (Buenos Aires)
🏢 Evolution
📍 Buenos Aires