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We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL Argentina, in Buenos Aires.
Our Customer Service Executive will handle customers contracts and act as the focal point for sales, coordinating peripheral sales activities to the appropriate departments.
The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company's market share in the shipping and logistics industry.
Key Responsibilities
Download and treat daily booking requests, to be sent to customers within the next period
Handle all customer's demand to ensure all requests are promptly attended
System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
Maintaining a good communication with other teams like Documentation and Sales Teams
Booking amendments and maintenance
File customers particularities to ensure a consistency on PIL service
Follow up bookings from regular / BID customers', to ensure they are coming within the expected timeframe
Phone Attendance proving an excellent customer experience
Customer Attendance / Satisfaction.
Acts on the extra mile aiming for Customer Excellence
Assist customer with problem solving
Liaise with internal departments to resolve customer grievances
Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms
Qualifications & Experience




Bachelor's degree in Business, Logistics, or related field.
Experience in customer service within the shipping or logistics industry.
Knowledge of import/export processes and documentation is essential.
Strong organizational and problem-solving skills.
Must Have
Experience in customer service within the shipping or logistics industry.
Strong communication, negotiation, and interpersonal skills.
Proficiency in MS Office and CRM software.
Essential for dealing with international clients and understanding technical documents.
Preferably B1, B2, or higher level in Speaking, Listening & Reading.
We Value
Customer-first mindset with exceptional interpersonal and communication skills
Detail-oriented with strong organizational abilities
Ability to multitask and perform under pressure in a fast-paced, dynamic environment
Proactive and solutions-oriented approach to challenges
Team player with a collaborative attitude, able to work effectively with diverse groups
Familiarity with shipping and logistics software
Adaptability and a commitment to continuous improvement
Why Join Us
Be part of a leading integral carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Opportunities for professional growth and development.
Pacific International Lines (PIL) is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1jdr

📌 Arg - Customer Service Executive (Buenos Aires)
🏢 Pacific International Lines
📍 Buenos Aires