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Company OverviewThe 5 Star Co-Host is a short-term rental property management company built around one goal: delivering a consistently exceptional experience for guests and property owners alike.
We manage a growing portfolio of properties and operate using smart systems and great people to make every stay seamless.We're a team that moves fast, communicates clearly, and takes real pride in the details.
If you're someone who cares about doing things right, you'll fit in here.Position SummaryAs a Guest Experience Specialist, you're the voice of The 5 Star Co-Host.
You'll manage guest communication from the moment someone inquires about a property through the end of their stay and beyond — making sure every interaction is fast, clear, and genuinely helpful.This is a high-ownership role.
You'll be handling real guest situations in real time, making judgment calls, solving problems, and keeping everything moving smoothly.
You'll work alongside a collaborative remote team and have clear processes to support you — but you'll be expected to bring your own initiative and care to every shift.This role requires the ability to respond quickly and stay engaged throughout your shift — guests should never feel like they're waiting on us.Key ResponsibilitiesGuest CommunicationBe the first and most consistent point of contact for guests across all platforms.Respond to inquiries, messages, and requests across Airbnb, VRBO, direct bookings, email, and SMSManage the full guest journey: inquiry ? booking ? stay ? post-stay follow-upMaintain a fast, professional, and empathetic tone in every interactionEnsure guests always have the information they need,



before they have to askReservation Monitoring & Guest FlowStay ahead of what's happening across the portfolio so guests are never caught off guard.Monitor active reservations, check-ins, and check-outsEnsure guests are fully prepared before arrivalHandle early/late requests and day-of guest needsIdentify and flag potential issues before they affect the guest experienceIssue Resolution & EscalationHandle problems with confidence and good judgment.Resolve guest issues — lockouts, complaints, property concerns — within defined guidelinesUse the 1:3:1 escalation method (1 problem, 3 possible solutions, 1 recommendation) when surfacing complex issuesEscalations should come with context, not just problems — we expect thoughtful recommendations, not handoffsEscalate sensitive or high-stakes situations to the Guest Experience Lead or managementPre-Arrival ExecutionMake sure every guest arrives prepared and every step is completed before they do.Send, track, and follow up on rental agreementsVerify guest information and booking complianceConfirm check-in instructions and access detailsEnsure all required pre-arrival messaging is completed on timeDaily Operational CoordinationKeep a close eye on the day-to-day to ensure nothing falls through the cracks.Monitor departures and confirm check-outsSupport day-of coordination with cleaners as neededFlag maintenance or property issues in real timeEnsure all guest-facing details remain accurate and currentSystems & Property MonitoringUse available tools to stay informed and catch issues early.Review lock systems, WiFi, and access tools for potential issuesMonitor security cameras and flag unusual activityReport anything that may impact the guest experienceReviews & ReputationHelp maintain the strong reputation we've built with guests and on platforms.Respond to guest reviews in a timely and professional mannerFlag negative feedback internally for review before responding publiclySupport a consistent, high-quality online presenceTeam Communication & HandoffsKeep the team informed and transitions seamless.Document guest interactions clearly and accurately in internal systemsProvide thorough handoffs between shiftsCollaborate with team members to maintain consistent guest coverageRequired QualificationsExperience in guest support, hospitality, or customer serviceStrong written English communication skills — clear, professional, and warmAbility to manage multiple conversations and priorities simultaneouslyAbility to stay organized and effective during high-volume periodsGood judgment and genuine problem-solving abilityComfort in a fast-paced, real-time work environmentCompensation, Benefits, & ScheduleMonthly Salary$**** - $**** USDBonusUp to 8% of yearly salary for annual bonus paid out during calendar year if individual and company KPIs are metBenefitsPaid time off such as PTO, sick days, and vacation daysScheduleTBD with some flexibility but need availability Friday- Monday 8am-6pm EST

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📌 Guest Experience Specialist (Argentina) (Buenos Aires)
🏢 Better Talent
📍 Buenos Aires