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Position Overview
Mercedes-Benz North Vancouver is currently looking to fill the position of
Assistant Service Manager
.
Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.
The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns.
This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.
This is a Commission Based position.
Primary Duties and Responsibilities
Assist the Service Manager with the daily operations of the Service Department
Support Service Advisors in managing customer interactions, appointments, and follow-up communication
Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
Help ensure high-quality service and repairs are delivered to customers
Handle escalated customer concerns or complaints in a professional and timely manner
Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
Support adherence to dealership processes, standards, and operational procedures




Work collaboratively with technicians and other departments to promote efficient workflow
Assist with maintaining a clean, organized, and customer-focused service environment
Contribute to continuous improvement efforts within the Service Department
Perform other duties as assigned to support service operations
Qualifications Required
Experience & Knowledge
Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)
General understanding of vehicle mechanics and service operations
Skills & Abilities
Strong customer service and interpersonal skills
Excellent written and verbal communication skills
Strong organizational skills with attention to detail
Ability to effectively multi-task in a fast-paced environment
Dependable, self-motivated, and able to work with minimal supervision
Effective administrative and time-management skills
Ability to work collaboratively with dealership teams
Legally entitled to work in Canada
About Dilawri
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
Discounted employee vehicle purchase program
Job-specific coaching & training programs
Employee wellness & assistance programs
Employee social events
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1h6q

📌 Assistant Service Manager Mercedes-Benz North Vancouver North Vancouver, Bc (Corrientes)
🏢 Dilawri Group Of Companies
📍 Corrientes