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Step into a key position within LATAM Operations Control Management (OCM) at JPMorganChase, where your leadership will help to shape and maintain a robust front-to-back control environment, driving governance and oversight that protect our regional business and support strategic growth.
As part of the broader OCM team, you'll manage the control agenda for Operations in Argentina, Chile, Colombia, and Peru, primarily for Global Emerging Markets, Equities and Payments businesses.
Your expertise will guide Operations on the timely and adequate assessments of operational risk exposure and effectiveness of corresponding controls, manage the regional Control & Operational Risk Evaluation (CORE) process, and ensure comprehensive issue and action plan monitoring.
You'll also be responsible for risk event management and Corporate Risk Event Reporting for your countries, playing a vital role in safeguarding our operations.
Summary of Responsibilities Act as a first line of defence with Operations on the control agenda, serving as a trusted advisor on operations risk, control, and audit matters.
Partner with Operations teams to assess operational risk incidents, perform root cause analysis, and drive remediation of control issues.
Conduct functional deep dive reviews and targeted risk assessments to identify, analyse, and address control gaps and emerging risks within operational processes.
Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
Develop, analyse, and publish standardized control metrics ; leverage business analytics tools such as Tableau, Qlik to identify trends, errors, and opportunities for process improvement.




Drive control remediation and risk mitigation programs using data-driven insights and metric-based analysis.
Manage governance and reporting of control and risk initiatives through advanced business analytics and visualization tools.
Implement innovative technology solutions such as Alteryx, Xceptor to automate controls, enhance data analysis, and support operational excellence.
Review significant change agenda and ensure no diminishment of controls environment; assist with designing new controls where required.
Help coordinate internal and external audit engagements and regulatory reviews, including preparation, walkthroughs, evidence gathering, and remediation tracking.
Key Skills Technical Minimum 10 years of experience in financial services industry with background in operations, controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business-related function/operation.
Strong business analytics skills : ability to extract, analyse, and interpret large data sources using tools such as Tableau, Qlik, Alteryx, or similar platforms.
Proven ability to conduct functional deep dives and root cause analysis, with a track record of identifying and remediating control gaps.
Excellent verbal and written communication skills,



including the ability to present complex findings and recommendations to senior stakeholders (VP/ED/MD level).
Strong influencing and negotiation skills; able to build partnerships across Operations, Technology, Audit, and Compliance.
Advanced analytical, problem-solving, and process re-engineering skills, with meticulous attention to detail.
Effective time management and prioritization skills; able to deliver results in a dynamic, deadline-driven environment.
Proactive / self-starter with a commitment to delivering value-added support to business partners.
Cultural Be a leader who actively fosters a culture where risk awareness and control excellence are embedded in every aspect of our operations, empowering teams to anticipate challenges, take ownership, and continuously improve our risk management practices.
Build relationships and trust through honesty, accountability, and a high standard of execution.
Is naturally empathetic and enjoys creating a memorable experience for others.
Embraces feedback and is committed to continuous development.
We recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success.
We are an equal-opportunity employer and place a high value on diversity and inclusion.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1g67

📌 Control Manager Vice President (Buenos Aires)
🏢 TwinThread
📍 Buenos Aires