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Responsibilities
To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre.
You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact.
This role is shift work.
This means working 40 hours a week between the hours of 8am and 6pm Monday to Friday, including 1 in 4 weekends working Saturday 9am-5pm and Sunday 9am-1pm.
Requirements
It is desirable that you have experience within working in a Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system, email, social media and all other communication platforms.
Benefits
We align with the Real Living Wage foundation
Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
A bonus scheme for all colleagues at 2%
Adaptable working (including part time working, shift work and more)
An opportunity to purchase additional annual leave
Lots of opportunity to access ongoing personal learning and development
Access to our Company Pension scheme
Cashback plan for healthcare costs – up to £500 saving per year
Discounts of up to 50% on activities, centre shop and cafes
Extra perks including huge discounts and offers from shops, cinemas and much more.
Safeguarding
At Places for People, safeguarding is everyone's responsibility.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.




We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Equality and Diversity
Armed Forces: We are proud to support the Armed Forces Covenant.
Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident: We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer.
This helps us to successfully employ and retain people with disabilities and health conditions.
Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
The Equality Act **** (Disability Discrimination Act **** for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent: Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate.
Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1fp9

📌 Contact Centre Administrator (Concordia)
🏢 Places For People
📍 Concordia