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The Work You'll Do:
At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing integral landscape.
As an AI Implementation Engineer, you will build the AI and automation tooling that powers Sovos' global customer-support organization, taking ideas from zero to one and turning successful experiments into production-grade support infrastructure.
You will be responsible for designing, building, and integrating the AI-powered tools, automations, and APIs that make Sovos customer support faster, smarter, and more consistent.
Working closely with the Conversation Designer, Salesforce team, and AI vendors, you'll ship prototypes, harden them into production systems, and weave AI capabilities into Sovos' existing support stack---Salesforce, TheLoops, Ask Sovi, and internal analytics.
More specifically, you will:
Prototype and build AI-powered tools, automations, and integrations for customer support use cases including agent assist, triage, summarization, and knowledge retrieval
Take ideas from concept to working prototype in days—not months—using LLM APIs, MCP, and lightweight integration patterns
Productionize successful prototypes: add monitoring, error handling, access controls, and documentation
Integrate AI tooling with Salesforce (cases, knowledge, Experience Cloud), TheLoops, Ask Sovi, and internal data systems via APIs and webhooks
Build reliable data pipelines that feed AI agents with clean, current product, case, and knowledge data




Stand up sandbox and test environments to safely evaluate new models, features, and vendors
Instrument every AI feature with the metrics needed to prove impact: deflection, accuracy, CSAT, and time-to-resolution
Run structured evaluations of new models, prompts, and vendors; write up findings for support leadership
Partner with the Conversation Designer on agent tooling, prompt files, and retrieval configurations
Collaborate with the Salesforce developer on shared platform work including flows, APIs, and case routing
Share patterns, code, and learnings back to the broader GSS AI community of practice
What We Need From You
4+ years of software engineering, data/analytics engineering, or solutions-engineering experience with a strong building track record
Hands-on experience shipping at least one LLM-powered feature to real users (internal or external)
Working knowledge of Salesforce APIs or willingness to ramp quickly—direct Salesforce experience is a strong plus
Experience with SQL and analytics tooling (Snowflake, Looker, or similar) to validate feature impact
Bachelor's degree in Computer Science, Engineering, Analytics, or related field; equivalent experience accepted




A builder at heart—you'd rather ship a rough prototype Friday than a polished spec next quarter
Strong analytical instincts; you reach for data before arguing about features
Comfortable in ambiguous, fast-moving problem spaces and able to operate without a PM spec
Curious about AI but grounded—you can tell the difference between real capability and hype
A clear written communicator who can turn a technical result into a one-paragraph takeaway for senior leaders
Fluent English communicator, able to operate across US, LATAM, and EMEA time zones
Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Flexible Time-Off
Meal Vouchers to assist with food expenses
Bi-Weekly Meeting Free Days
Globally recognized Training and Development programs
Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.
We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1d7e

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