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Job Description
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education, deliver knowledge transfer like webinar or workshops
Software recommendation, conduct bug scrubs reports
Upgrade testing; on a lab environment perform test to upgrade customer devices and provide a report
Develop best practice deployment and troubleshooting methodology documentation
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects
Conduct quarterly reports for your managed accounts
Work closely and provide direct technical email and phone support to our customers in the LATAM Region
Analysis of support request, completion of requests for information and documentation
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Skills & Qualifications
Relevant professional experience preferably in the network industry
Solid network security and routing experiences
Exceptional customer service orientation and strong communications skills
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
Proficient with MS Word, PowerPoint, and Excel
Scripting and Windows server app experience
Willing to travel




Advanced English level
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world.
Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future.
Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments.
Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities.
If you require assistance or accommodation due to a disability, please contact us at .
Fortinet is an equal opportunity employer.
We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Computer and Network Security
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q1c5k

📌 Technical Account Mgr (Rincón de los Sauces)
🏢 Fortinet
📍 Rincón de los Sauces