Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q16za

Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.
Your Role and Impact
As the first point of contact for customers and internal users, Technical Support Specialists are responsible for building strong relationships and delivering an exceptional user experience. You will monitor phone and ticketing systems, troubleshoot technical issues in the application hosting environment, and coordinate with internal teams to support end-user success.
You will resolve desktop and application issues across Windows and Mac systems, troubleshoot mail flow and connectivity problems, and ensure service levels are consistently met. You'll also contribute to documentation and identify opportunities for process improvement. Success in this role requires curiosity, technical agility, strong customer service skills, and the ability to thrive in a dynamic environment.
Responsibilities
Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
Monitor ticket queues to ensure SLA compliance and escalate when necessary
Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
Deliver remote desktop support to both client and internal users
Proactively identify emerging issues and act quickly to mitigate impact




Notify management of trending technical problems and contribute ideas for process improvements
Build effective cross-functional relationships to support escalation paths and end-user success
Uphold a positive, professional atmosphere with both customers and colleagues
2+ years of experience providing application and desktop support in a fast-paced environment
C1 level English or equivalent proficiency
Advanced troubleshooting skills for Windows *****, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
Proficiency with Microsoft native tools and utilities for resolving system issues
Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365
Experience with ticketing platforms such as Zendesk
Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning
Customer-first mindset with excellent multitasking and communication skills
Willingness to learn new tools and technologies in a fast-evolving environment
Cloud computing knowledge and general system administration experience
Strong interpersonal skills with the ability to collaborate within a team and across departments
Adaptability to shifting priorities and changing customer needs
Motivation to contribute to a collaborative, mission-driven culture
Preferred Qualifications:
Familiarity with LAN, WAN, and mobile computing setups
Experience with PowerShell scripting
Background working for a managed service provider (MSP)
Understanding of Office 365 tenant administration
Salary Range:
$****-$**** USD/month
3 days in office in Palermo, Buenos Aires
Unlimited PTO
$**** USD Tech budget
***Only CV's submitted in English will be accepted

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q16za

📌 Technical Support (Quilmes)
🏢 SUR
📍 Quilmes