Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q16uh

Contract Duration:
******* Months
Location:
100% Remote (LATAM)
About the Role
As a
Senior Functional Lead
, you will be the primary consultant responsible for the end-to-end success of Dynamics 365 CRM implementations for a strategic
North American Non-Profit organization
. This is a high-visibility role where you act as a
Trusted Advisor
, leading client stakeholders through complex business transformations. You won't just follow a backlog; you will
own the functional roadmap
, lead discovery, and ensure the solution delivers real-world impact using Agile-driven methodologies.
Key Responsibilities
Discovery Leadership:
Independently lead functional discovery workshops, eliciting complex requirements and mapping intricate business processes for Non-Profit operations.
Strategic Design:
Design and configure end-to-end solutions across
Dynamics 365 Sales, Customer Service, and Field Service
, ensuring alignment with the client's mission-driven goals.
Power Platform Ownership:
Masterfully utilize
Power Apps, Power Automate, and Dataverse
to build scalable, low-code extensions that go beyond standard CRM out-of-the-box features.
Project Governance:
Own the production of high-quality functional specification documents, user stories, and acceptance criteria in
Azure DevOps
.
Go-Live Stewardship:
Lead UAT, training, and deployment activities,



ensuring high user adoption and a seamless transition to the new system.
Proactive Advisory:
Challenge the status quo by guiding clients on industry best practices, acting as the bridge between technical possibilities and business needs.
Requirements:
Requirements
5-10+ years
of hands-on experience in
Dynamics 365 CRM / CE
within a
Microsoft Partner or Consulting environment
(mandatory).
Proven Leadership:
Extensive experience leading workshops and acting as the
primary point of contact
for external clients.
Technical Proficiency:
Deep expertise in Dynamics 365 modules (Sales, Service, Field Service) and the
Microsoft Power Platform
.
Agile Mastery:
Expert-level knowledge of
Azure DevOps
and Agile delivery cycles.
Language & Communication:
Advanced English (Native/Bilingual level) with the maturity to manage North American stakeholders.
Education:
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
Preferred Experience
Non-Profit Sector:
Experience implementing D365 solutions for non-profit organizations or similar mission-driven entities.
Omnichannel:
Hands-on work with Dynamics 365 Contact Center or Omnichannel for Customer Service.
Certifications:
Active Microsoft Certifications (MB-210, MB-230, PL-200, or PL-400).

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q16uh

📌 Senior Dynamics 365 Crm Functional Lead (Buenos Aires)
🏢 Techunting
📍 Buenos Aires