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Company Description
Miratech helps visionaries change the world. We are a general IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role,
you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands‑on delivery experience, and the ability to translate complex business requirements into scalable, high‑quality solutions.
Responsibilities
- Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
- Lead the design and delivery of end‑to‑end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign‑off.
- Analyze complex business and technical challenges to define scalable and effective solution architectures.
- Own and evolve the technical architecture of Genesys solut
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q14f5