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The Inn of the Five Graces is a family-built, artisan-crafted sanctuary where hospitality is practiced as an art and leadership is exercised as stewardship. The Front Office Manager is a senior member of the Inn's leadership team, holding direct accountability for the guest experience across four interconnected disciplines: Guest Services, Valet, Grounds, and Spa.

As an award-winning Relais & Chateaux property, the Inn holds its team to the highest standards of luxury hospitality. This role translates those standards into daily action — leading a multi‑department team, anticipating every guest's needs with precision and warmth, and ensuring that every moment at the Inn reflects its Core Values from the moment a reservation is made all the way through the farewell.

Essential Job Functions:
Guest Experience & Service Excellence
- Serve as a visible, gracious presence across all areas of the property — greeting arriving guests, personally escorting them to accommodations, and ensuring every touchpoint reflects the Inn's luxury standards.
- Anticipate and respond to all guest needs,



VIP arrivals, special requests, and in‑house arrangements (romance packages, spa bookings, curated amenities, etc.) with promptness and discretion.
- Respond to all guest communications — email, phone, and in‑person — in a timely, warm, and professional manner.
- Manage the fulfillment of all in‑house requests and amenity arrangements, ensuring promises made at booking are delivered exactly as expected.
- Respond to guest concerns and feedback with empathy and urgency; resolve issues in ways that reinforce trust and loyalty.

Guest Services & Front Office Operations
- Directly supervise Guest Services Agents, Valet Attendants, and Night Auditors; maintain consistent staffing, scheduling, and performance standards.
- Ensure the lobby and all guest‑facing areas are impeccably maintained — clean, well‑appointed, and welcoming at all times.
- Oversee daily Front Office operations including arr

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📌 Front Office Manager (Rosario)
🏢 The Inn of the Five Graces
📍 Rosario