Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q0rh6

The Role
We're hiring an Ecommerce Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You'll spend roughly 60–70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30–40% in the customer service queue, surfacing patterns back into operational fixes.

We're not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there.

Who You Are
- Ownership. When something's broken (a 5% inventory variance, a recurring CS ticket, a stuck container), you don't just patch it. You find the root cause and fix it so it doesn't happen again.
- Curiosity. You want to know why yourself. Why is the variance different every week? Why does this ticket keep coming back? You go look instead of waiting to be told.
- Reliable and organized. You can hold a lot of moving pieces without dropping any of them,



and you follow through until something is actually resolved.

What You'll Do
- Order flow & 3PL coordination. Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects.
- Inbound & inventory. Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low‑stock SKUs, and partner on reorder timing.
- Process improvement & reporting. Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies.
- Customer service tickets. Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims.
- Returns reduction. Offer the right solution (education, sizing,

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q0rh6

📌 Operations Coordinator (San Isidro)
🏢 Sidekick
📍 San Isidro