Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q0prv
Training Start Date: 29/05/2026 tentative
Contract: Freelance Cooperation Agreement
About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer versátil, long-term opportunities for professionals who are passionate about service and innovation.
Position Overview
We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Professional-level French and fluent English are required.
This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.
Key Responsibilities
Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication
Requirements
Professional-level French (C2) and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure
Nice to Have
Experience with Zendesk or similar ticketing platforms
Familiarity with Slack or online team collaboration tools
Background in the o
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q0prv
📌 Customer Service Specialist French Speaker (Argentina)
🏢 Importante empresa
📍 Argentina
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