Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q08so

Overview

The Opportunity Join an innovative, technology driven team and take the lead in driving business growth by building and nurturing high value post sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to the CEO, you’ll act as a strategic advisor to clients, aligning their business objectives with cutting edge language accessibility solutions. This role is adecuado for candidates who thrive at the intersection of technology and business, with a strong ability to identify revenue opportunities, drive customer success, and influence organizational growth.

Primary Responsibilities

- Client Relationship Management and Business Alignment
Cultivate strong relationships with key decision makers, positioning the company as a trusted partner in achieving business goals.

- Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long term loyalty.

- Revenue Growth and Expansion
Own the renewal and upsell process, using data driven insights to uncover expansion opportunities and negotiate high impact deals.

- Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.

- Onboarding
Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of the company’s solutions.

- Collaborate with cross functional teams to tailor training, resources, and support, aligning them with each client’s strategic objectives.

- Performance and Business Intelligence
Continuously monitor and analyze client performance metrics,



translating data into actionable insights for both clients and internal stakeholders.

- Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.

- Issue Resolution and Cross Functional Leadership
Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.

- Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Qualifications

- 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success while selling to enterprise clients.

- Strong business acumen, with experience managing high value enterprise and corporate accounts, and a focus on strategic account expansion.

- Exceptional communication and negotiation skills, with the ability to influence decision makers and drive business outcomes.

- Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.

- Strategic problem solver, with experience resolving complex customer challenges and turning them into opportunities for growth.

- Strong presentation and communication skills are required.

- Detail oriented,



with a focus on delivering measurable results and optimizing customer experiences.

- Tech savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.

- Experience with CRM tools such as Salesforce is a strong plus.

- Bachelor’s degree required. Advanced degrees or certifications in business, technology, or related fields are a plus.

- Fluency in English is required. Proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.

What We Offer

- Paid Time Off (PTO) and Holidays: 20 PTO days per year, national holidays based on the country of residence, and 1 Volunteering Day Off.

- Hardware: Company provided laptop, external monitor, and headset.

- Referral Program: Bonus for successful hires through employee referrals.

- Compassionate Leave: Paid time off for challenging personal circumstances.

- Work Schedule: LATAM working hours, with some flexibility to accommodate client's time zone (whole Americas)

Detalles
We are a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q08so

📌 Client Manager (Argentina)
🏢 Pampa Talents
📍 Argentina