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We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL Argentina, in Buenos Aires . Our Customer Service Executive will handle customers contracts and act as the focal point for sales, coordinating peripheral sales activities to the appropriate departments. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities

- Download and treat daily booking requests, to be sent to customers within the next period
- Handle all customer's demand to ensure all requests are promptly attended
- System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
- Maintaining a good communication with other teams like Documentation and Sales Teams
- Booking amendments and maintenance
- File customers particularities to ensure a consistency on PIL service
- Follow up bookings from regular / BID customers’, to ensure they are coming within the expected timeframe
- Phone Attendance proving an excellent customer experience
- Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence
- Assist customer with problem solving
- Liaise with internal departments to resolve customer grievances
- Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms

Qualifications & Experience





- Bachelor’s degree in Business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry.
- Knowledge of import/export processes and documentation is essential.
- Strong organizational and problem-solving skills.

Must Have

- Experience in customer service within the shipping or logistics industry.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.

We Value

- Customer-first mindset with exceptional interpersonal and communication skills
- Detail-oriented with strong organizational abilities
- Ability to multitask and perform under pressure in a fast-paced, dynamic environment
- Proactive and solutions-oriented approach to challenges
- Team player with a collaborative attitude, able to work effectively with diverse groups
- Familiarity with shipping and logistics software
- Adaptability and a commitment to continuous improvement

Why Join Us

- Be part of a leading general carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q07ub

📌 ARG - Customer Service Executive (Buenos Aires)
🏢 Pacific International Lines
📍 Buenos Aires