Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q07qg

The Role

This role will be part of General Shared Services based in Buenos Aires, Argentina.

Responsibilities

- Lead, coordinate and oversee all customer billing, contract setup, manual billing and pricing governance activities.
- Ensure accurate and timely franchise fee invoicing, proper rate and contract configuration, and strong alignment between billing data and revenue recognition rules.
- Supervise the team responsible for contract administration, rate maintenance and billing inquiry resolution, ensuring compliance with internal controls, documentation standards and SOX requirements.
- Monitor data quality, perform issue resolution governance and collaborate closely with AR, Cash Application, Collections and IT teams to ensure end‑to‑end O2C accuracy.
- Ensure the accurate and timely processing of all billing transactions in accordance with the performance and quality standards defined in the Service Level Agreements (SLAs).

What you’ll do

- Lead and oversee the creation, approval and maintenance of customer contracts in Oracle, ensuring accuracy of terms, pricing, rate structures and legal attributes for correct billing and revenue recognition.
- Supervise the review and validation of franchise revenue reports and the daily processing of billing loads, corrections and royalty rate maintenance.
- Oversee manual billing processes by identifying eligible cases, validating requirements, calculating billing amounts, securing approvals and ensuring accurate posting in Oracle AR.
- Direct the preparation and posting of system‑generated and manual accruals, billing adjustments and general ledger transactions to support accurate monthly financial results.
- Lead the intake, logging, assessment and routing of billing inquiries to ensure timely investigation, categorization and resolution aligned with SLAs and internal controls.
- Ensure strong documentation practices,



including maintaining audit‑ready records, approvals, customer setup files and billing correction evidence in alignment with compliance and retention standards.
- Monitor billing controls, identify data issues, oversee change requests and conduct periodic data integrity reviews across customer and billing datasets.
- Partner with O2C teams (AR, Cash Application, Collections), IT, Revenue Accounting and Business Operations to resolve cross‑functional issues and improve billing accuracy.
- Drive continuous improvement, standardization and system optimisation initiatives across billing processes, templates, data validations and workflows.

You’ll be successful if you have

- A strong understanding of end‑to‑end O2C processes, including billing, contract setup, pricing governance, accruals and AR posting.
- Expertise with Oracle AR or a similar ERP platform (contract setup, pricing, billing batches, adjustments, queries).
- Knowledge of internal controls, documentation standards, SOX requirements and approval workflows.
- Strong analytical ability to validate billing outputs, identify inconsistencies, resolve data issues and support revenue accuracy.
- Understanding of the hospitality industry’s operational dynamics (multi‑property structure, vendor ecosystem, high transaction volume).
- Leadership capability to train, supervise and coach analysts in billing, contract setup and pricing governance.
- Ability to partner effectively with AR, Collections,



Cash Application and IT to resolve systemic issues.
- Experience improving billing processes, reducing defects and strengthening data governance.
- Fluency in English and Spanish, with the capacity to support cross‑regional operations.

Required Qualifications

- Bachelor’s degree in Accounting, Finance, Business or related field.
- 8‑10+ years of experience in Billing, O2C or Contract/Rate Management.
- Experience in Shared Services Center or multi‑entity environments.
- Hands‑on experience working with ERP systems, preferably Oracle AR.
- Experience working in Shared Services Centers within complex environments and large volumes of operation.
- Experience in negotiating and managing Service Level Agreements (SLAs).
- Experience in transitioning AR activities to Shared Services Center environments (creation of desktop procedures, work shadowing, etc.).
- Hospitality, retail or multi‑location industry experience is strongly preferred.

Benefits

- Growth opportunities through best‑in‑class training and career development, leadership training, mentorship opportunities and educational support.
- Competitive salary and benefits.
- Team member benefit programs focused on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health and the quality of the environment in which all team members work and live.
- A culture of diversity and inclusion that reflects our diverse customers and communities around the world.

Expectations

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bringing your best every day and striving to exceed expectations in all you do.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q07qg

📌 Manager, GSS Billing & Commissions (Buenos Aires)
🏢 Wyndham Hotels and Resorts
📍 Buenos Aires