Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q03sm

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments , with presente scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.

What You’ll Do

- Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support AVD environments , including:
- Session hosts and host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts

- Support user access and devices via:

- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune

- Provide operational support for:

- PrinterLogic
- Mimecast
- Zscaler

- Perform daily checks ,



follow change processes , and escalate issues when required

Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution , while others may take on deeper troubleshooting, escalation support, or coordination responsibilities . Role level and scope will be discussed during the interview process.

Requirements

- Experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
- Experience with Nerdio is a plus, but not required
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)

Benefits

- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow into senior or lead support roles

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q03sm

📌 Azure Virtual Desktop (AVD) Support Analyst (Buenos Aires)
🏢 Maxana
📍 Buenos Aires