Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q03qf

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$4,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

- Onboard new clients following the sales process and introduce them to our services.
- Serve as the main point of contact for clients, providing guidance, updates, and support.
- Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
- Ensure client retention by proactively addressing issues and providing solutions.
- Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
- Track and report on client progress and performance metrics.
- Escalate issues as needed and manage difficult client interactions with confidence and professionalism
- Contribute to process improvements and build out SOPs for the CSM function.
- Mentor future CSM team members as the department grows.

Requirements

Required:

- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.




- Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
- Excellent communication, negotiation, and client management skills.
- Ability to handle challenging client situations with professionalism and assertiveness.
- Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
- Highly proactive, detail-oriented, and able to work independently.
- Passionate about delivering high-quality client results.

Preferred:

- Experience working with contractors or service-based clients.
- Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

- Fully remote work with versátil schedule within Eastern Time.
- Opportunity to build and lead your own team in the future.
- Exposure to high-level client success and agency operations.
- Supportive, fun, and high-energy team culture.
- Opportunity to shape processes and make the role your own.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q03qf

📌 Customer Success Manager (Buenos Aires)
🏢 Trivium
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