Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q001p

Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.

This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Your Focus
- Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
- Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams




- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment

Requisitos
- Excellent oral and written English communication skills are required (B2 or higher).
- Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers)
- Based in Gran Buenos Aires region, Argentina. Hybrid role.
- Able to support Strategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
- Minimum of 2 years of IT customer service experience / strong customer focus
- Strong knowledge of Windows/Linux System Administration

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q001p

📌 Cloud Support Engineer (Buenos Aires)
🏢 SCI Comunidad
📍 Buenos Aires