Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzw1r

The Work You'll Do:
At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing general landscape. As an AI Implementation Engineer, you will build the AI and automation tooling that powers Sovos' global customer‑support organization, taking ideas from zero to one and turning successful experiments into production‑grade support infrastructure.

You will be responsible for designing, building, and integrating the AI‑powered tools, automations, and APIs that make Sovos customer support faster, smarter, and more consistent. Working closely with the Conversation Designer, Salesforce team, and AI vendors, you'll ship prototypes, harden them into production systems, and weave AI capabilities into Sovos' existing support stack---Salesforce, TheLoops, Ask Sovi, and internal analytics.

More specifically, you will:
- Prototype and build AI‑powered tools, automations, and integrations for customer support use cases including agent assist, triage, summarization,



and knowledge retrieval
- Take ideas from concept to working prototype in days—not months—using LLM APIs, MCP, and lightweight integration patterns
- Productionize successful prototypes: add monitoring, error handling, access controls, and documentation
- Integrate AI tooling with Salesforce (cases, knowledge, Experience Cloud), TheLoops, Ask Sovi, and internal data systems via APIs and webhooks
- Build reliable data pipelines that feed AI agents with clean, current product, case, and knowledge data
- Stand up sandbox and test environments to safely evaluate new models, features, and vendors
- Instrument every AI feature with the metrics needed to prove impact: deflection, accuracy, CSAT, and time‑to‑resolution
- Run structured evaluations of new models, prompts, and vendors; write up findings for support leadership
- Partner with the Conversation Designer on agent tooling, prompt files, and retrieval config

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzw1r

📌 AI Implementation Engineer (San Miguel de Tucumán)
🏢 Hirebridge
📍 San Miguel de Tucumán