Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzw1i

We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL Argentina, in Buenos Aires. Our Customer Service Executive will handle customers contracts and act as the focal point for sales, coordinating peripheral sales activities to the appropriate departments. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities
- Download and treat daily booking requests, to be sent to customers within the next period
- Handle all customer's demand to ensure all requests are promptly attended
- System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
- Maintaining a good communication with other teams like Documentation and Sales Teams
- Booking amendments and maintenance
- File customers particularities to ensure a consistency on PIL service
- Follow up bookings from regular / BID customers’,



to ensure they are coming within the expected timeframe
- Phone Attendance proving an excellent customer experience
- Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence
- Assist customer with problem solving
- Liaise with internal departments to resolve customer grievances
- Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms

Qualifications & Experience
- Bachelor’s degree in Business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry.
- Knowledge of import/export processes and documentation is essential.
- Strong organizational and problem-solving skills.

Must Have
- Experience in customer service within the shipping or logistics industry.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and CRM so

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzw1i

📌 ARG - Customer Service Executive (Buenos Aires)
🏢 Pacific International Lines
📍 Buenos Aires