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Senior Customer Success Manager (m/f/d) EMEA

EMEA

Senior Customer Success Manager (m/f/d)

at Onapsis

EMEA Remote

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Key Responsibilities:

- Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
- Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
- Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
- Expansion:



Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

- Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
- Value Justification: Quantify cost savings and develop compelling value propositions.
- Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

- 7+ years’ experience in customer success at an on-premise/SaaS company.
- Demonstrated ability to maintain high retention across a complex portfolio.
- ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
- Experience manager customer success and sales processes using CRM software desired.
- Fluency in German is required.

What we offer:

- A role in shaping the future of protecting the most critical app

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzsus

📌 Senior Customer Success Manager (m/f/d) EMEA EMEA (Buenos Aires)
🏢 Onapsis
📍 Buenos Aires