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Wyndham Hotels & Resorts is now seeking a Jr. Analyst, GSS Collections to join our team at WHR Argentina in Buenos Aires , Argentina.

The Role

This role will be part of General Shared Services based in Buenos Aires, Argentina.

The GSS Collections Jr Analyst will:

- Support the collections function by performing routine outreach activities and following up on overdue franchisee accounts.
- Assist in tracking payments, documenting customer interactions, and maintaining accurate account records in accordance with established procedures.
- Support basic dispute handling, escalation tracking, and default notice coordination under guidance from senior team members.
- Monitor assigned accounts for aging and payment status, escalating potential risks following defined guidelines.
- Contribute to maintaining accurate, complete, and audit-ready collections documentation.

What you'll do

- Conduct routine collection outreach to franchisees via calls, emails, and system reminders, documenting follow-ups and payment status.
- Track overdue balances and flag accounts requiring follow-up or escalation based on established guidelines.
- Support targeted outreach activities by coordinating follow-ups and escalating unresolved items to senior analysts.
- Assist in identifying accounts showing risk indicators and support initiation and monitoring of escalation actions.
- Support the preparation and submission of requests for monetary default notices to the Compliance Team.
- Assist in reviewing basic customer disputes by gathering billing and contract information and documenting findings.
- Engage customers to clarify dispute details, provide status updates, and log all communications accurately.
- Support execution of approved dispute outcomes by calculating basic adjustments and entering corrections in the system under supervision.
- Assist with documenting approved payment plans and tracking adherence to agreed terms.

You’ll be successful if you have

- Basic understanding of Accounts Receivable and Order to Cash processes, particularly Collections.




- Familiarity with billing concepts, customer accounts, and payment follow-up routines.
- Willingness to learn ERP systems (Oracle AR preferred), case management tools, and aging reports.
- Ability to accurately document customer interactions, commitments, and case notes.
- Strong attention to detail and adherence to established procedures and controls.
- Ability to manage multiple routine tasks and follow up on assigned actions.
- Good written and verbal communication skills.
- Ability to work collaboratively with Billing, Cash Application, and senior Collections team members.
- Fluency in English and Spanish, with the ability to support cross-regional operations.

Required Qualifications/Experience

- Student or completed Bachelor’s degree in Business, Accounting, Finance, or a related field.
- 0–2+ years of experience in Collections, Accounts Receivable, customer service, or shared services roles.
- Exposure to ERP systems (Oracle preferred), CRM, or case management tools is a plus.
- Strong organizational, documentation, and follow-up skills.
- Ability to work in KPI-driven environments (follow-up compliance, overdue coverage, case resolution timelines).

What we expect from you

- Being responsive, respectful and delivering great experiences to our guests, partners and communities.
- Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
- Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

- Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
- Competitive salary and benefits.
- Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
- A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities worldwide.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzqjl

📌 Jr. Analyst, GSS Collections (Buenos Aires)
🏢 Wyndham Hotels and Resorts
📍 Buenos Aires