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About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose‑driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong general D2C footprint.

Job Responsibilities
You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue). This is not a maintenance role. This is a build & scale role.
- Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
- Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
- Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth




- Implement AI-driven systems to auto‑categorize, prioritize, and resolve incidents
- Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
- Build and scale a high‑performance Tech Ops team (2–5 hires per quarter)
- 5+ years leading IT Operations / Tech Ops teams in high‑scale environments (e‑commerce, SaaS, or similar)
- 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
- Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
- Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
- Hands‑on experience managing incident management systems, service desks, and escalation processes at scale
- Experience working in fast‑paced, high‑growth environments with constant prioritization changes
- Strong understanding of business impact of tech (con

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzq9r

📌 Tech Manager Operations (Tandil)
🏢 Trafilea
📍 Tandil