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**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you´ll do**:

- Special point of contact for both external and internal customers for consumption related topics
- Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
- Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
- Process support requests across L1, L2 and L3 support levels to final resolution
- Assist with complicated cases to L2/L3 support
- Answering of internal/external customer queries within agreed Service Level Agreements
- Use own initiative to improve processes and drive efficiency in the team
- Actively contribute to complex cases resolution
- Create and maintain cluster specific SOP database / Support knowledge base
- Owning communication to customers end-to-end
- Hosting process-oriented calls with stakeholders from diverse backgrounds

**What you bring**:

- Experience with SAP systems is preferred
- Knowledge on process management and equivalent are preferred
- Advance analytical and problem-solving skills with a strong focus on high-quality results
- Intrinsically motivated, willing to learn and to support team colleagues enthusiastically
- Enjoy working in an agile, fast-changing environment
- Team player,



positive attitude and open to feedback
- Dedicated to customer success with a strong customer focus
- Excellent Stakeholder management
- Excellent verbal and written communication skills in English language

**Work Experience**:

- University degree is preferred, but not mandatory
- Experience working with Cloud processes is preferred
- Good level of basic Support/Finance knowledge
- 3-5 years related experience is preferred
- Knowledge of SAP support modules and CRM is preferred
- Ability to work with globally distributed cross-functional teams
- Proven track record of execution capabilities for complex topics
- Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
- Demonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfaction

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and adaptable working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 402842 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzp47

📌 Consumption Coe Public Cloud Operations (Senior) (Buenos Aires)
🏢 SAP
📍 Buenos Aires