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**Security Monitoring - SOAR Support Engineer**

**EY Technology**

Today’s world is fuelled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

**The opportunity**

The role of the SOAR Support Engineer is to ensure the effective operation of Information Security technologies, including providing operational and Level 3 support. Responsibilities include managing daily incidents, maintaining, and supporting systems, and conducting proactive analysis to prevent future issues. These technologies may be located on-premises, with vendors, or in cloud environments. The Engineer will also be responsible for coordinating upgrades, standardizing processes, and automating procedures for Information Security technologies. The position requires knowledge of ITIL service management practices, as well as managing changes, releases, and upgrades in different environments. Additionally, the Engineer will need to be available on-call and work during weekends and off-hours to ensure the systems operate smoothly.

**Your key Responsibilities**

Your primary responsibility will involve providing support for our SOAR technology's ongoing operations. Additionally,



you will utilize your operational expertise to assist in implementing new technologies and upgrading existing ones. This will likely occupy most of your time.
- Improve existing security solutions and services in use by partnering with Security Architecture, STS Service Owner, and Security Engineering. Drives automation and innovation across the security solutions supported.
- Troubleshoot, diagnose, and analyze incidents related to Information Security technologies.
- Identify the root cause of incidents, whether it be configuration or a defect. Ensure that incidents are resolved in a timely and efficient manner and that steps are taken to prevent future problems.
- Work with various technical teams to develop corrective actions or workarounds to resolve incidents.
- Develop implementation plans for complex change requests, evaluating risks to system availability, business dependencies, and security event visibility.
- Respond to automated alerts on system health using sound analytical and troubleshooting methods.
- Conduct routine maintenance and monitoring of security technologies and report on their status.
- Communicate operational support issues to executives and senior management.
- Document procedures for responding to alerts and drive the creation of automated restoration steps.
- Drive automation of redundant activities to improve support efficiency.
- Flexible to work out of regular office hours to accommodate the team and organizational calls and meetings.



Weekend or late-night work may occur during the project and early life cycle support phases.
- No direct supervisory responsibilities, however, Technical Leadership required within assigned services and solutions.

**Skills and Attributes for Success**
- Technical knowledge in supporting SOAR solutions within a large enterprise
- Experience working with Cortex XSOAR, Cortex XSOAR Engines
- Knowledge of data retention options within Cortex XSOAR Platform
- Knowledge of Cortex XSOAR RBAC design and configuration leveraging SAML
- Experience integrating tools with multi-Cloud solutions
- Experience developing Playbooks
- Experience deploying Cortex XSOAR Content Packs
- Experience working with various Rest-API services, such as, Microsoft Sentinel API, Microsoft Graph APIs
- Experience with Cortex XSOAR as a SaaS Solution, a plus
- Project management experience, including tracking timelines and performing tasks within project deadlines.
- Detail-oriented and organized
- Knowledge of ITIL to drive compliance in Incident, Problem, and Change processes.
- Communicate fluently in English, both written and verbal and able to communicate technical concepts effectively
- Excellent interpersonal communication and organizational skills and the ability to work within tight timeframes
- Rapidly learn new and emerging technologies with ability to rapidly define engineering standards

**To qualify for the role, you must have**
- Approximately 5+ years of experience in Security, including demonstratable knowledge of SOAR technologies and working knowledge of SIEM platforms
- Several years’ experience working in a large integral virtual environment and enterprise environments at scale
- Technical knowledge of Cortex XSOAR Product.
- Technic

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📌 Security Monitoring - Soar Support Engineer - Ey (Buenos Aires)
🏢 EY
📍 Buenos Aires