Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzojt

**This is an English-only technical support role supporting U.S.based business customers. Spanish-only applicants will not be considered.**

**ALL RESUMES MUST BE IN ENGLISH.**

**This is NOT a desktop support role.**

If your background is mainly **desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk**, please do not apply.

We are hiring a Level 1 Help Desk Support Technician with _real telecom experience_ — specifically in **VoIP, networking, and SIP-based troubleshooting**.

A Day in This Role
- Answer incoming client calls related to VoIP, internet, or WIFI issues
- Work tickets involving call quality, dropped calls, network drops, or routing problems
- Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
- Assist with PBX provisioning, phone registration, and softphone setup
- Prioritize outages (phones down, internet down, WiFi down)
- Document every step clearly and communicate status updates professionally
- Escalate advanced issues to senior telecom engineers when appropriate
- Maintain ticket SLAs with clear, fast response times

Key Responsibilities
- First-level support for VoIP, networking, and connectivity issues
- Troubleshoot SIP, call quality, latency, jitter, and registration failures
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
- Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
- Manage and prioritize tickets through our help desk system




- Escalate complex problems with proper documentation
- Update knowledge base articles and internal processes
- 3**+ years of VoIP or network support experience (required)**:

- Direct experience with:

- **SIP, PBX systems, SIP trunks**:

- **Routers, switches, WiFi troubleshooting**
- **MOS score, latency, jitter, packet loss**
- **Strong understanding of**:

- TCP/IP, DNS, DHCP, NAT- Basic routing/switching concepts
- Experience with help desk ticketing systems
- Ability to explain issues clearly to non-technical users
- Strong written communication — clear notes and documentation required
- Customer-first mindset and ability to stay calm under pressureNice to Have
- CompTIA Network+, CCNA, or VoIP-related certifications
- Experience in telecom, MSP, or VoIP carrier environment
- Experience with Poly, Grandstream, or cloud PBX platforms

Work Environment
- Remote Work
- Fast-paced telecom environment
- Growth opportunities into Tier 2, NOC, or engineering roles.

Why Join Us?
- Competitive salary
- Growth-focused team
- Exposure to telecom systems, PBX platforms, and advanced VoIP networking

**Job Types**: Full-time, Permanent

Pay: $1,000,000.00 - $3,000,000.00 per month

Application Question(s):

- What is your Whatsapp number and best time to call?
- Are you fluent in spoken and written English and comfortable supporting U.S. business clients on live calls?

Work Location: Remote

Expected Start Date: 19/01/2026

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzojt

📌 Level 1-2 Voip & Network Support Engineer - English Only (U.s. Clients, Cst) (Buenos Aires)
🏢 Vivant
📍 Buenos Aires