Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzof8

**Job Title: Call Center Manager - Latam**
**Location**:Remote (CST Timezone)

**Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage)

**Key Responsibilities**:
**Team Leadership and Management**:

- Lead and inspire a team of call center representatives to achieve performance targets and sales goals.
- Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed.
- Cultivate a positive and collaborative work environment that fosters individual growth and team success.

**Sales Training and Coaching**:

- Develop and implement comprehensive sales training programs to equip team members with the skills and knowledge necessary for success.
- Provide ongoing coaching and support to representatives, including effective objection-handling techniques and critical thinking skills during customer interactions.
- Monitor calls regularly to deliver real-time feedback and coaching to enhance performance and customer satisfaction.

**Customer Acquisition Strategy**:





- Collaborate with internal teams and external partners to ensure the call center targets the right customer demographics and segments.
- Utilize customer data analytics to optimize lead generation strategies and drive continuous improvement in appointment settings.

**Communication and Reporting**:

- Maintain effective communication channels with onshore teams to provide updates on call center operations, performance metrics, and opportunities for improvement.
- Generate regular reports and insights to track progress toward goals and identify areas for enhancement.
- Serve as a liaison between the offshore call center and other departments to facilitate seamless coordination and alignment.

**Qualifications**:

- 2+ years of experience in call center management, preferably within the solar industry.
- Strong leadership skills with the ability to motivate and inspire a team to achieve exceptional results.
- Proficiency in using call center software, with experience in 59dialer preferred.
- Excellent communication and interpersonal skills, with a customer-centric mindset.

**Nice-to-Haves**:

- Previous experience in solar call center management.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzof8

📌 Call Center Manager - Latam (Buenos Aires)
🏢 Sagan
📍 Buenos Aires