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ELEKS is looking for an Amazon Connect Architect in Argentina and the USABOUT CLIENTWe are looking for a skilled Amazon Connect Architect to join our client's engineering team, a top-5 insurance company in the US.
The idóneo candidate has hands-on experience designing, building, and configuring contact center solutions on the Amazon Connect platform.REQUIREMENTSAmazon Connect contact flows, queues, and routing configurationIntegration with AWS services (Lambda, DynamoDB, S3, Lex)CRM integrations (Salesforce, ServiceNow, or similar)IVR design and conversational flow developmentTelephony and contact center operations knowledgeNICE TO HAVEExperience in healthcare or regulated industriesFamiliarity with HIPAA compliance requirementsRESPONSIBILITIESDesign, build, and configure contact center solutions using Amazon ConnectDevelop and maintain contact flows, queues, and routing configurationsIntegrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, and LexImplement integrations with CRM systems (e.g., Salesforce, ServiceNow)



to support contact center workflowsDesign and optimize IVR and conversational flowsApply knowledge of telephony and contact center operations to ensure efficient and reliable solutionsCollaborate with engineering and business teams to support implementation and improvementsWHAT YOU WILL GET WITH ELEKSClose cooperation with a customerChallenging tasksAbility to influence project technologiesTeam of professionalsDynamic environment with low level of bureaucracyELEKS is a custom software development company.
We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since ****.Our ****+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.
These include product development, QA, R&D;, design, technology consulting and dedicated teams.
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📌 Amazon Connect Architect (Formosa)
🏢 Eleks
📍 Formosa