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The Work You'll Do: You will own the build and continuous improvement of the Salesforce environment that runs Sovos' integral customer-support operation, ensuring the platform is a force multiplier for agents, not a tax on their time.
You'll be responsible for designing, building, and maintaining the Salesforce solutions that power Sovos' Global Support Services organization.
Partnering directly with the CX Product Owner and support leadership, you will translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations—from small automation wins to multi-quarter platform initiatives.
More specifically, you will: Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel Routing Own the mix of declarative (Flow, validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade-offs clearly laid out Research third-party AppExchange packages, alternative patterns, and Salesforce platform features to recommend the best-fit approach Lead implementation from design through deployment, including unit tests, UAT support, and hypercare Build and maintain integrations between Salesforce and the wider support stack (TheLoops, Ask Sovi, analytics, internal APIs) Automate repetitive agent and supervisor tasks—queue management, case routing, SLAs, escalations—to free up capacity Apply Salesforce best practices around security, performance, release hygiene,



and technical debt management Produce clear technical documentation and partner with Enablement on agent-facing change communications What We Need From You 3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer-support use cases Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience accepted Equally comfortable in a Flow canvas and an Apex class—pick the right tool for the job A solutions thinker who researches, proposes, and explains options before jumping to build Precise, disciplined, and quality-minded; writes tests, documents work, and respects the release pipeline Fluent English communicator, able to collaborate across US, LATAM, and EMEA time zones Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Versátil Time-Off Meal Vouchers to assist with food expenses Bi-Weekly Meeting Free Days Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.
We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pzkxv

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