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SAP Applications Manager (AMS Servery Delivery Manager)
Location

Experience

10-12

Job Type

-

Job Description
- Poins to be Noted while sourcing:

Over all service app manager responsible for instant and service management, not limited to 1 module. -incident manag, change management, Finance, OTC, Supply Management,

SAP Service Delivery

POC for client face of all delivery SLA, check for matrics, ticket flows, - anything into service delivery
- Service now ticketing tool
- End to End service delivery, lead spcefic client/zone
- Exposure on the functional side
- Process knowledge in business scenario they worked on.
- SAP Service Manager - currently managing SAP support
- Critical Incident Management, support client
- From Service management exp - 3 to 5 years (AMS) App maintance support
- 10 to 12 years Overall exp
- Based on req - they may have to extend or give support
- Not Project managers - implementation
- Project in business mode, handle the business
- ITIL certification

DONOT Share someone who has been doing project management




- All 5 days office— because he needsconstant interaction within team.
- 11AM to 8PM, based on business urgency - 24*7 shift
- Good technical knowledge on the SAP system set-up, application & infrastructure.
- Good technical knowledge on core SAP application and its underlying infrastructure architecture
- Good knowledge and understanding of Project and Service management processes
- Knowledge of ITIL standards
- Experience in Project Management.
- Deep analytical skills – e.g. root cause analysis, problem management

2. PURPOSE OF ROLE
- Take Complete ownership of the core SAP S4 applications & all interfaces to satellite systems
- Ensure reliable, stable operations of core SAP & interfaces (e.g. XI/PO) to avoid/minimize business disruptions and work closely with the BEC Expert Team.
- Perform/coordinate all required activities to support core SAP & interfaces in a standard way, leveraging best practices in application maintenan

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