Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pz9h9

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
- Diagnose and troubleshoot technical problems related to hardware, software, and networking.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex problems to relevant technical teams when needed

Qualifications

- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
- Technical support experience, with strong customer service skills.
- Proficiency in troubleshooting various technical issues.
- Excellent communication skills.
- English proficiency at C1/C2 level.
- Versátil to work onsite, hybrid, or remotely
- By applying, you agree that we may create a profile for you on Simera to continue your application.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pz9h9

📌 Technical Support Specialist ARG (Remote) (Buenos Aires)
🏢 Core Code io
📍 Buenos Aires