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Job Summary
The IT Support Specialist provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Key Responsibilities
- Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
- Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
- Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
- Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
- Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories,



and loaner systems.
- Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
- Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
- Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Qualifications
- Bachelor's degree in Information Technology field with MCP, MCSA, MCSE, MCITP, CCNA. ITIL Certification.
- With 2 years of LAN, Network, Servers and PC experiences.
- Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
- Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Se

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