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Order to Cash Manager - EY General Delivery ServicesLocation: CABA
Other locations: Primary Location Only
Date: Apr 30, 2026
Requisition ID: 1706145
Job purpose
This role is accountable for delivering consistent,accurate, and digitally enabled O2C operations across multiple workstreams and clients. The O2C Manager drives service quality, automation adoption, workforce capability, and client partnership to achieve high performance and predictable outcomes. The role is critical in shaping a future-ready, analytics-driven O2C function that reduces rework, strengthens control integrity, and improves customer experience at scale.
The Manager acts as a process and people leader, driving operational excellence, automation adoption, and performance governance. The position emphasizes strategic oversight of transactional execution, analytical decision-making, and process transformation in alignment with organizational digital and AI-enabled finance initiatives.
Role Goals (OutcomeFocused & LeadershipAligned)
Achieve stable,accurate, andtimelyO2C outcomes across countries and processes.




Reduce escalations, errors, and rework through strong governance and proactive risk management.
Maintain SLA compliance and quality benchmarks acrossteams.
Strengthen Client Relationships & Service Confidence
Serve as a strategic point of contact for clients, ensuring transparent communication and fast issue closure.
Anticipate client needs,identifyrisks early, and build confidence through reliable, data-backed performance.
Drive measurable improvements in customer satisfaction.
Lead Digital, Automation & Analytics Enablement
Champion adoption of OCR, automated matching, workflow tools, AI agents, Power BI, and process automation.
Drive touchless processing targets, exception reduction, and digital maturity across teams.
Translate insights from analytics into operational decisions and continuous improvement actions.
Ensure adherence to internal controls, SOX, audit standards, and statutory requ

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📌 Order to Cash Manager (Buenos Aires)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Buenos Aires