Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pz6id

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a member of the Firmwide Process Management Team, you will be responsible for controlling, documenting, governing, maintaining, and improving firmwide policies, processes, procedures, and job aids related to Change Management, Problem Management, Incident Management, and Event Management. This role focuses on ensuring operational resilience, managing risk effectively, and maintaining compliance with regulatory and audit requirements.

You will leverage your expertise to manage critical data in accordance with governance frameworks while ensuring adherence to firm controls and audit standards. Additionally, you will cross‑train with process SMEs to provide support on process optimization as needed.

Key Responsibilities
- Manage and mature firmwide ITSM processes across Change, Problem, Incident, and Event Management with a focus on risk mitigation, operational resilience, and regulatory compliance
- Ensure all change, problem, incident,



and event management activities meet established governance standards and control requirements
- Maintain comprehensive documentation and evidence to support audit and compliance initiatives across all ITSM processes
- Collaborate with cross‑functional teams to identify, assess, and mitigate operational risks
- Drive process improvements that enhance service resilience, increase problem resolution rates, reduce incident recurrence, and minimize business impact
- Monitor and report on key risk indicators and compliance metrics related to ITSM processes
- Support the implementation and enforcement of firmwide policies and procedures, including emergency change protocols and major incident procedures

Required qualifications, capabilities, and skills
Risk Management
- Demonstrated knowledge of risk and controls landscape, ensuring company‑wide standards are met
- Experience identifying, documenting, and mitigating operati

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pz6id

📌 ITSM Professional – Incident, Problem, Change (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires