Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py8x3

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator.

This individual would also work closely with AppsFlyer’s R&D;, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

What You’ll Do

- Take end-to-end ownership of customer technical issues,



including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer’s R&D; and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D; teams.
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
- Being a technical poc for select VIP customers, working closely with the sales and business teams.

What You Have

- Passion for solving customer issues in a fast-paced environment
- 2+ years of experience with technica

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py8x3

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