Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py6jx

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
** Your Responsibilities**:

- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.




- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- Additional air logistics tasks and responsibilities when there is any operation that involves MDZ AIR.

**Your Skills and Experiences**:

- Foreign Trade or similar University Degree
- CCL SYSTEMS ACKNOWLEDGEMENT
- Intermediate English

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py6jx

📌 Customer Care Specialist (Mendoza)
🏢 Kuehne+Nagel
📍 Mendoza