Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py6ca

At **Humand**, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.

**Interested in being at the forefront of HR’s digital evolution?**

We’re looking for a **Technical Support Specialist** to join our fast-growing team that will work with our customers based in America and Europe. You’ll be the frontline hero for our clients — resolving technical issues, improving support processes, and ensuring that users across the globe get the help they need, fast.

This is a high-impact, cross-functional role idóneo for someone who thrives in fast-paced, collaborative environments and loves digging into the details to find the root of a problem.

️ **Main Responsibilities**
- Deliver **Level 1 and 2 support**, resolving or escalating issues efficiently
- Collaborate with our **R&D; team** to replicate bugs and recommend fixes
- Ensure **SLA targets** are met for response and resolution times
- Communicate with clients clearly, providing updates and guidance
- Maintain accurate documentation of **technical issues and solutions**
- Lead **training sessions** to empower clients with self-service skills
- Present **weekly reports** to clients and internal stakeholders
- Suggest improvements to make our support even better.

️ **What we value**




- 3+ years of experience in **technical support** or **customer service**:

- Intermediate knowledge of **Python scripting** - you can run, tweak, and adapt scripts to automate tasks
- Excellent communication in **Portuguese and** **English** (bonus points for **Spanish**)
- Strong **SQL skills** - you can write queries and analyze relational data
- Experience with **API integrations** and troubleshooting RESTful services
- Understanding of **SSO, SAML, and OTP** for secure access
- Familiarity with **Redash** or similar reporting tools
- Awareness of **network security fundamentals** (firewalls, VPNs, protocols)
- Comfortable with **issue tracking tools** like Jira or Zendesk
- Flexibility to attend **calls in European working hours (GMT+3)**:

- Experience working with **remote teams** across time zones
- A methodical, empathetic problem solver with a high attention to detail

If you're passionate about technology, problem-solving, and want to be part of a fast-growing startup, **we’d love to have you on board!**

**Our mission is to empower people at work to make them happier and more successful.**
**Our purpose: Bring happiness to the world of work.**

Read more about us at: humand.co

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py6ca

📌 Technical Support Specialist (America and Emea) (Buenos Aires)
🏢 Humand
📍 Buenos Aires