Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py5we

**Overview**

**Key Responsibilities**
- **Customer Interaction**: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally.
- **Record Management**: Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
- **Problem Resolution**: Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
- **Product Insight**: Recommend potential products or services by analyzing customer needs and feedback.
- **Performance Goals**: Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs.
- **Customer Engagement**: Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.

**Qualifications**
- **Experience**: Minimum of 1 year in a customer service role, in the the igaming industry (casino/sportsbooks/social gaming).
- **Education**: Bachelor's degree preferred or at least 2 years of college education.
- **Skills**: Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English.




- **Characteristics**: Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision.

**Technical Requirements**
- Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
- Minimum 8 GB RAM, 1 GB HDD space
- Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
- USB headset (noise-canceling), web camera

**Benefits**
- Competitive salary
- Flexible, remote work environment
- Opportunities for training and development
- Potential for career growth in a rapidly expanding integral company

**About Patrianna**

Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills in an international setting, Patrianna offers an unparalleled opportunity for professional advancement.

LI-DNI

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py5we

📌 Customer Support Specialist (Buenos Aires)
🏢 Patrianna
📍 Buenos Aires