Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py56o

**At #Cognizant, we have an idóneo opportunity for you to be part of one of the largest companies in the digital industry worldwide. Where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a** Multi Channel Helpdesk**to work as part of a project for one of the biggest accounting and finance consulting companies in the world.

**What You´ll Do?**

**Responsibilities**
- Provide exceptional customer service across multiple channels ensuring a seamless experience for clients.
- Utilize Gemini AI to enhance customer interactions and streamline helpdesk operations.
- Collaborate with the online marketing team to align customer service strategies with digital marketing initiatives.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement strategies to improve customer satisfaction and retention.
- Assist in the creation of digital content that supports customer service objectives.
- Monitor and report on the effectiveness of customer service initiatives.
- Engage with customers in both Spanish and English ensuring clear and effective communication.
- Support the integration of new technologies to enhance the helpdesks capabilities.




- Maintain up-to-date knowledge of industry trends and best practices in customer service and digital marketing.
- Work closely with cross-functional teams to ensure a cohesive approach to customer engagement.
- Provide training and support to junior team members as needed.
- Ensure compliance with company policies and procedures in all customer interactions.

**Qualifications**
- Possess strong skills in customer service and Gemini AI with a focus on enhancing customer experiences.
- Demonstrate expertise in online and digital marketing with the ability to integrate these skills into customer service strategies.
- Exhibit fluency in Spanish and proficiency in English both written and spoken.
- Show a proactive approach to identifying and solving customer service challenges.
- Have a strong understanding of digital content creation and its role in customer engagement.

**Certifications Required**

Certified Customer Service Professional Gemini AI Certification

**What we look for**
- A self-starter, independent-thinker, curious and creative person with ambition and passion!

**Location: Argentina.**

**Shift: Hybrid - Full Time.**

**Why Cognizant?**
- _A career in one of the largest and fastest growing IT services providers worldwide._
- _Ongoing support and funding with training and development plans._
- _Opportunity to work for leading global companies._

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py56o

📌 Multi Channel Helpdesk (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires