Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py54z

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
As a Senior Manager - Franchise Development, you will build and scale DiDi’s partner and franchise ecosystem to drive sustainable acquisition and lifecycle management in Argentina. You will lead a high-performing team focused on Franchise Hunting, Setup, and Management, ensuring partner-led operations deliver strong results, follow DiDi standards, and scale reliably across multiple cities in Argentina

Role Responsibilities:
**1. Franchise Hunting & Network Expansion**:

- Identify, evaluate, and sign high-quality franchise partners across priority markets. Build a structured pipeline of prospects and lead the end-to-end sales cycle: sourcing pitching negotiating
- contracting.
- Conduct due diligence and ensure partner capabilities match DiDi’s operational and commercial requirements.

**2. Franchise Setup & Enablement**:





- Design and execute onboarding programs for new partners including training, systems access, SOPs, and operational guidelines.
- Ensure franchises ramp to productivity benchmarks quickly through structured enablement and field support.
- Define territory allocation, activation plans, and launch playbooks.

**3. Franchise Performance Management**:

- Own the full performance of the franchise channel: sign-ups, activations, CPA, productivity, and driver management KPIs.
- Establish governance frameworks including scorecards, audits, monthly reviews, and performance interventions.
- Drive partner improvements through data insights, coaching, best practices, and field visits.

**4. Field Sales Leadership**:

- Lead and develop a team of channel sales executives/managers responsible for franchise acquisition and partner management.
- Set clear targets, build sales cadences, run weekly performance reviews, and foster a culture of accountability and excellence.
- Ensure consistent market coverage, relationship management, and structured selling.

**5. Compliance, Quality & Operational Control**:

- Ensure all partner activities comply with DiDi’s operational standards, legal guidelines, brand requirements, and driver experience expectations.
- Proactively identify risks, operational gaps, and non-compliance issues, implementing corrective plans where needed.

**6. Cross-Functional Collaboration**:

- Work closely with Operations, Marketing, CX, Finance,



and Legal teams to support partner onboarding, tooling, and continuous improvement.
- Serve as the voice of franchise partners to central teams, sharing insights and influencing strategy.

**7. Continuous Improvement & Ecosystem Design**
- Optimize the franchise model by enhancing incentives, processes, tools, governance, and partner economics.

Role Qualifications:

- **6-9+ years of experience** in franchise development, distributor management, or B2B partnerships.
- **Strong channel sales expertise**, with a proven ability to identify, close, and scale franchise or partner networks.
- **Sharp commercial acumen**, with deep understanding of KPIs, acquisition funnels, CPA, productivity levers, and unit economics.
- **Operational rigor**, including building SOPs, governance frameworks, and scalable partner processes.
- **Relationship leadership**, with excellent negotiation, stakeholder management, and conflict resolution skills.
- **People leadership**, with a track record of building, coaching, and scaling high-performing teams.
- **Analytical strength**, with comfort working with data, dashboards, and performance insights to drive decisions.

**Additionally, you have**:

- Fluency in **Spanish** and working proficiency in **English** for regional collaboration.
- Experience in **CPG**,** Fintech, Gig economy, logistics, telecom**, or other field-intensive industries.
- Exposure to **multi-city or multi-country partner networks**.
- A track record of **scaling 0 1 or early-stage franchise/channel program**

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe,

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/py54z

📌 Senior Manager Franchise Development (Buenos Aires)
🏢 Didi Global
📍 Buenos Aires